Privacy Policy of SVH Tours and Travel Services

SVH Tours and Travel Services collects some Personal Data from its Users.

Data Controller and Owner

SVH Tours and Travel Services, Inc.
1731 W. Glenoaks Blvd. Suite 202
91201 – Glendale CA
USA

Owner contact email: edwin@svhtravel.com

Types of Data collected

Among the types of Personal Data that SVH Tours and Travel Services collects, by itself or through third parties, there are: first name, last name, phone number, address, email address, state, ZIP/Postal code, city, gender, date of birth, Cookies and Usage Data.

Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection.
The Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using SVH Tours and Travel Services.
All Data requested by SVH Tours and Travel Services is mandatory and failure to provide this Data may make it impossible for SVH Tours and Travel Services to provide its services. In cases where SVH Tours and Travel Services specifically states that some Data is not mandatory, Users are free not to communicate this Data without any consequences on the availability or the functioning of the service.
Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner.
Any use of Cookies – or of other tracking tools – by SVH Tours and Travel Services or by the owners of third party services used by SVH Tours and Travel Services serves the purpose of providing the service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy, if available.

Users are responsible for any third party Personal Data obtained, published or shared through SVH Tours and Travel Services and confirm that they have the third party’s consent to provide the Data to the Owner.

Mode and place of processing the Data

Methods of processing

The Data Controller processes the Data of Users in a proper manner and shall take appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.
The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Data Controller, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of the site (administration, sales, marketing, legal, system administration) or external parties (such as third party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Data Controller at any time.

Place

The Data is processed at the Data Controller’s operating offices and in any other places where the parties involved with the processing are located. For further information, please contact the Data Controller.

Retention time

The Data is kept for the time necessary to provide the service requested by the User, or stated by the purposes outlined in this document, and the User can always request that the Data Controller suspend or remove the data.

The use of the collected Data

The Data concerning the User is collected to allow the Owner to provide its services, as well as for the following purposes: Registration and authentication, Analytics, Contacting the User, Managing contacts and sending messages and Hosting and backend infrastructure.

The Personal Data used for each purpose is outlined in the specific sections of this document.

Detailed information on the processing of Personal Data

Personal Data is collected for the following purposes and using the following services:

Analytics

The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of User behavior.

Google Analytics (Google Inc.)
Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of SVH Tours and Travel Services, to prepare reports on its activities and share them with other Google services.
Google may use the Data collected to contextualize and personalize the ads of its own advertising network.

Personal Data collected: Cookies and Usage Data.

Place of processing: US – Privacy Policy – Opt Out

Google AdWords conversion tracking (Google Inc.)
Google AdWords conversion tracking is an analytics service provided by Google Inc. that connects data from the Google AdWords advertising network with actions performed on SVH Tours and Travel Services.

Personal Data collected: Cookies and Usage Data.

Place of processing: US – Privacy Policy

Contacting the User

Mailing list or newsletter (SVH Tours and Travel Services)
By registering on the mailing list or for the newsletter, the User’s email address will be added to the contact list of those who may receive email messages containing information of commercial or promotional nature concerning SVH Tours and Travel Services. Your email address might also be added to this list as a result of signing up to SVH Tours and Travel Services or after making a purchase.

Personal Data collected: email address.

Hosting and backend infrastructure

This type of service has the purpose of hosting data and files that enable SVH Tours and Travel Services to run and be distributed as well as to provide a ready-made infrastructure to run specific features or parts of SVH Tours and Travel Services. Some of these services work through geographically distributed servers, making it difficult to determine the actual location where the Personal Data are stored.

DigitalOcean (DigitalOcean Inc.)
DigitalOcean is a hosting service provided by DigitalOcean Inc.

Personal Data collected: various types of Data as specified in the privacy policy of the service.

Place of processing: US – Privacy Policy

Managing contacts and sending messages

This type of service makes it possible to manage a database of email contacts, phone contacts or any other contact information to communicate with the User.

These services may also collect data concerning the date and time when the message was viewed by the User, as well as when the User interacted with it, such as by clicking on links included in the message.

Mailgun (Mailgun, Inc.)
Mailgun is an email address management and message sending service provided by Mailgun, Inc.

Personal Data collected: email address.

Place of processing: US – Privacy Policy

Registration and authentication

By registering or authenticating, Users allow SVH Tours and Travel Services to identify them and give them access to dedicated services.
Depending on what is described below, third parties may provide registration and authentication services. In this case, SVH Tours and Travel Services will be able to access some Data, stored by these third party services, for registration or identification purposes.

Direct registration (SVH Tours and Travel Services)
The User registers by filling out the registration form and providing the Personal Data directly to SVH Tours and Travel Services.

Personal Data collected: address, city, date of birth, email address, first name, gender, last name, phone number, state and ZIP/Postal code.

Further information about Personal Data

User Profiling

The Owner may save and use personal data acquired according to the present document for statistical and market analysis purposes creating profiles related to Users of SVH Tours and Travel Services. Users can express dissent to profiling activities contacting the Owner as specified above.

Sharing and re-sharing Data within SVH Tours and Travel Services

Please be aware that other users of SVH Tours and Travel Services might re-post or otherwise share what you post, which could include Data such as your name, nickname/screen-name, video and other information about you, as well as information about content that you post. These other users might make such information publicly available. The Owner processes the Data to enable the display on SVH Tours and Travel Services and sharing of such information through SVH Tours and Travel Services by other users.

Notice to California Customers - Your California Privacy Rights

California’s “Shine the Light” law, Civil Code section 1798.83, requires certain businesses to respond to requests from California customers asking about the business’ practices related to disclosing personal information to third parties for the third parties’ direct marketing purposes. If you wish to opt-out of our sharing of your information with third parties for the third parties’ direct marketing purposes or to find out more about your opt-out rights, please contact our Data Controller as described above.

Cookie Policy

SVH Tours and Travel Services uses Cookies. To learn more and for a detailed cookie notice, you may consult the Cookie Policy.

Additional information about Data collection and processing

Legal action

The User’s Personal Data may be used for legal purposes by the Data Controller, in Court or in the stages leading to possible legal action arising from improper use of SVH Tours and Travel Services or the related services.
The User declares to be aware that the Data Controller may be required to reveal personal data upon request of public authorities.

Additional information about User’s Personal Data

In addition to the information contained in this privacy policy, SVH Tours and Travel Services may provide the User with additional and contextual information concerning particular services or the collection and processing of Personal Data upon request.

System logs and maintenance

For operation and maintenance purposes, SVH Tours and Travel Services and any third party services may collect files that record interaction with SVH Tours and Travel Services (System logs) or use for this purpose other Personal Data (such as IP Address).

Information not contained in this policy

More details concerning the collection or processing of Personal Data may be requested from the Data Controller at any time. Please see the contact information at the beginning of this document.

The rights of Users

Users have the right, at any time, to know whether their Personal Data has been stored and can consult the Data Controller to learn about their contents and origin, to verify their accuracy or to ask for them to be supplemented, cancelled, updated or corrected, or for their transformation into anonymous format or to block any data held in violation of the law, as well as to oppose their treatment for any and all legitimate reasons. Requests should be sent to the Data Controller at the contact information set out above.

SVH Tours and Travel Services does not support “Do Not Track” requests.
To determine whether any of the third party services it uses honor the “Do Not Track” requests, please read their privacy policies.

Changes to this privacy policy

The Data Controller reserves the right to make changes to this privacy policy at any time by giving notice to its Users on this page. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom. If a User objects to any of the changes to the Policy, the User must cease using SVH Tours and Travel Services and can request that the Data Controller remove the Personal Data. Unless stated otherwise, the then-current privacy policy applies to all Personal Data the Data Controller has about Users.

Information about this privacy policy

The Data Controller is responsible for this privacy policy, prepared starting from the modules provided by Iubenda and hosted on Iubenda’s servers.

Definitions and legal references

Personal Data (or Data)
Any information regarding a natural person, a legal person, an institution or an association, which is, or can be, identified, even indirectly, by reference to any other information, including a personal identification number.

Usage Data
Information collected automatically from SVH Tours and Travel Services (or third party services employed in SVH Tours and Travel Services), which can include: the IP addresses or domain names of the computers utilized by the Users who use SVH Tours and Travel Services, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server’s answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User’s IT environment.

User
The individual using SVH Tours and Travel Services, which must coincide with or be authorized by the Data Subject, to whom the Personal Data refers.

Data Subject
The legal or natural person to whom the Personal Data refers.

Data Processor (or Data Supervisor)
The natural person, legal person, public administration or any other body, association or organization authorized by the Data Controller to process the Personal Data in compliance with this privacy policy.

Data Controller (or Owner)
The natural person, legal person, public administration or any other body, association or organization with the right, also jointly with another Data Controller, to make decisions regarding the purposes, and the methods of processing of Personal Data and the means used, including the security measures concerning the operation and use of SVH Tours and Travel Services. The Data Controller, unless otherwise specified, is the Owner of SVH Tours and Travel Services.

SVH Tours and Travel Services
The hardware or software tool by which the Personal Data of the User is collected.

Cookies
Small piece of data stored in the User’s device.

Legal information
Notice to European Users: this privacy statement has been prepared in fulfillment of the obligations under Art. 10 of EC Directive n. 95/46/EC, and under the provisions of Directive 2002/58/EC, as revised by Directive 2009/136/EC, on the subject of Cookies.
This privacy policy relates solely to SVH Tours and Travel Services.